Questions and answers

We want your Totem experience to be as effortless as possible. So here are a couple of answers to some questions you might have, because we thought you’d ask.


Which bag is best suited for my child?

Every child is unique, and deserves a bag to match. Please browse our collection, taking note that our medium orthopaedic bags are best suited for children aged 6 – 9 years, and our large orthopaedic bags will support children aged 10 years and older.

What’s the difference between Totem schoolbags and other schoolbags?

Our schoolbags are orthopaedic, and endorsed by the South African Society of Physiotherapy. They’re specifically designed to protect the developing backs of school goers. Click on the link below to read more about the medical benefits of Totem schoolbags.

Read more

How does the guarantee work?

We offer a unique three-year guarantee on all our bags.

Where can I buy a Totem?

Right here! All our bags are available for purchase online, with free shipping to wherever you are in South Africa.

If you want to touch, feel and see our bags before you make your purchase, they are available at Makro, PnP, PNA, Waltons, and many independent school and stationery stores.

Do you have stock of the bag I want?

With bags as good as ours, they’re bound to be in high demand. Yes, our website is up to date on the availability of all our Totem bags, so feel free to browse our collection to see if your favourite is in stock. If you don’t find it on our website, please visit your nearest retailer to check for availability. Missed out, well you’re just going to have to make sure you’re faster next year.

How do I care for my bag?

Follow these  instructions on how best to look after your Totem.

• Maximum carry weight: 6 kgs for medium bags , 8 kgs for large bags
• Avoid overstuffing your bag’s compartments. This could lead to damage
• Carry your bag using both shoulder straps 
• Always stand your bag on its base to maintain overall condition
• Avoid leaving your bag in direct sunlight for long periods of time
• Wash your bags and pencil cases by hand using a mild detergent and a soft sponge
• Rinse with cool water, and dry out of direct sunlight

Please read and register for our three-year guarantee to ensure that you get the best out of your Totem purchase.