Our promise to you

We don’t add a guarantee to convince you that the bag is good. We add it because we already know it is. Every Totem bag is made from certified, durable materials and assembled in factories that test for fabric wear, zip cycles, and stitching strength before the bags leave the production line. Built to last, for growing backs.

We’ve designed our Totem bags to last, using quality materials and a proven manufacturing process. That’s why every Totem bag comes with a 3-year guarantee.

Register now

What the guarantee covers

Item Included Incl. Excluded Excl.
Manufacturing defects in materials
Faulty zips, stitching, or hardware that fail under normal use
Frame or padding faults from the production process
Three-year coverage, from the date of registration
General wear and tear from everyday school use
Damage caused by misuse, alteration, or improper care
Accidental damage (drops, spills, sharp objects)
Theft, loss, or damage in transit after delivery

We want claims to feel fair on both sides, so we draw a clear line between manufacturing fault and everyday wear from the start.

3 Easy steps to activate your guarantee

Find the
QR code

Look for the QR code printed on the hang-tag attached to your Totem bag and scan.

Complete the registration form

Enter a few quick details (your name, contact info, and where you bought the bag) and submit.

Check your
email

You’ll get a confirmation email straight away. Keep it safe. Your bag is covered for 3 years.

*Please note: If you bought your product here on www.totembags.co.za, you do not need to register for your guarantee.

Register your bag

If you've arrived at this page via scanning the QR code, please fill out the form below to register your guarantee.

Make sure you’ve chosen the right bag

A guarantee works hardest when the bag fits properly from day one. Our school bag selection guide walks you through size, style, and what to look for at every age.

Taking care of your bag

We do ask that you use your bag as intended. So, please don’t stuff it too full with school books or sports equipment or Elephants. And water damage is a real thing too, so please don’t jump into the swimming pool or leave it to sunbathe for long hours. And please also don’t use it as a trampoline, punching bag, or stepladder.

Although it’s a crazy world, we only guarantee ‘normal’ wear and tear.

Our returns policy