We believe in our bags!
We promise to replace your bag within it’s guarantee time frame should it be found to have a problem – although we’re proud of how infrequently that happens!
Understand your bag
While all our bags are designed with you in mind, there are some key differences between our Totem range and our Savvy range.Understand your bag
Our Totem guarantee
We’ve designed our Totem bags to last, using quality materials and a proven manufacturing process. That’s why every Totem bag comes with a 3 year guarantee.
To activate your 3 year Totem guarantee, just scan the QR code displayed on your Totem bag’s hang-tag and complete your details in the online registration form found below. Once that’s done, you will receive a confirmation email, and then you’re all set.
Our Savvy Guarantee
As a subset of Totem Bags, we’ve designed our Savvy range with the same exceptional ergonomic comfort as the Totem Bags while keeping the modern pocket in mind. Every Savvy bag comes with a 1 year guarantee.
To activate your 1 year Savvy guarantee, just scan the QR code displayed on your Savvy bag’s hang-tag and complete your details in the online registration form found below. Once that’s done, you will receive a confirmation email, and then you’re all set.
Taking care of your bag
We do ask that you use your bag as intended. So, please don’t stuff it too full with school books or sports equipment or Elephants. And water damage is a real thing too, so please don’t jump into the swimming pool or leave it to suntan for long hours. And please also don’t use it as a trampoline, punching bag, or stepladder.
Although it’s a crazy world, we only guarantee ‘normal’ wear and tear.
Register Your Guarantee
If you've arrived at this page via scanning the **QR code** please fill out the form below to register your guarantee.
Our guarantee does not exclude any rights that are available to you under the Consumer Protection Act.